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Reopen a Solved Ticket

Once an issue is considered resolved, Learnosity will set the ticket status to 'Solved'.

If you want to reopen the ticket for further attention, you can do so by adding a comment to the solved ticket and resubmitting.

This action will automatically reopen the ticket for Learnosity's attention. 

NOTE: If a ticket is not reopened within 4 days of being set to solved, the ticket will automatically be closed. After such time a new ticket will have to be opened. 

 


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